We have divided the FAQ into four areas,
please see the blue titles below:-
1: These are common general questions along with the answers.
Do you have ? / send me a catalogue.
Sorry, we do not have a printed catalogue, everything about us is
on the web site.
Do you deliver outside the UK.
Yes, please download as required or, if the spreadsheet is too large,
contact us for a CD-ROM
Do you sell ....? / Where can I buy ?
We design and sell spreadsheets for business and personal use. Please
contact us to discuss your specific requirements.
How do I maintain the products / what is the best way to achieve best
There are two main ways you can maintain you spreadsheets; you can
always do a 'save-as' and then modify them as you feel necessary, or
you can contact us and explain your needs and we can do the modifications
Can you do reciprocal links?
We do not exchange reciprocal links because we (currently) feel
the effort and managerial time needed detracts from our core business
2: Questions about the goods we sell.
Please tell me more about this product.
All the information available for each item is on the web site but
please phone for details.
Can I print your pictures on my printer?
Yes. Just select a picture, right click on it and select Print.
Do you have trade/discount prices?
All of our prices are structured for the individual. However, should
you wish to purchase maintenance on any Excel In Business or even an
other spreadsheet please contacts us.
3: Questions about how we trade or operate.
Can I open an account ?
Sorry, no. We do not have to staff to operate at this level
I cannot get through to you by telephone.
Messages that are left on the answer phone are only picked up a
couple of times a day.
You haven't answered my e-mail, when can I expect an answer?
Some questions do need longer to answer - we do not work 24/7 .
But - some emails do get lost! So try again if you do not hear back
in a few days.
4: Questions about your order & delivery.
I have just placed an order, when will it arrive?
Delivery times all depend upon the item ordered and the complexity
of the spreadsheet and quality of the data. The timescale discussed
on order acceptance will, barring accidents etc., be adhered to.
Can I pay you extra for a 24 hour guaranteed delivery ?
Sorry No, this is not possible at the moment.
Can I e-mail the data to you?
Yes, please just follow the instructions and send the data to us. If
you have any questions please call.
Note: direct payments by PayPal are possible
5: Do you have other sample spreadsheets?
Yes we do. There are many spreadsheet templates available on the
web too, just Google what you are looking for. Other older Excel examples
can be found here
Thanks, from all here at the:-
Excel In Business Team
NB: Information correct at time of going to Press.